FREQUENTLY ASKED QUESTIONS

Our most frequently asked question is "Where are you located?" 

A.  We are about four minutes north of 910 and Rt 8 in the Twin Willows area.

1410 Pittsburgh Road
Valencia, PA 16059 

Click here for directions.

 

Here are other questions you may have:

RENTAL PROGRAM

Q.  Do you deliver to schools?
A.  Yes. And we are in most schools in the North Pittsburgh region at least once a week, so if you need anything for your instrument or your student, we can often work through the schools to get it to you. 

Q.  Can I rent to own?
A.  Yes. In fact, all of our contracts for orchestra and band instruments are rent to own. Find out more here.

Q.  My student doesn't want to play anymore?  What do I do now?
A.  The short answer is, return the instrument to Noteworthy Music, and we will terminate the contract.  There are several ways to do this, and they are explained here.

Q.  Why do you have limited (and strange) hours?
A.  It has been our experience that, while it's at times convenient for a parent to pop in durng school hours, most transactions with the store and the studio happen after normal school hours. And we find that we are kept fairly busy in the schools throughout the day. If you ever need us to be at the store before or after hours, please contact us to see if we can be available to do so. 

WHY RENT?        WHY NOTEWORTHY?        TERMS AND CONDITIONS

 

LESSONS

Q.  How do I pay my instructor?
A.  The easiest way to pay your instructor is at the store, under their direction. You can also write them a check made out to Noteworthy Music.

Q.  How many lessons do I need to pay for at one time?
A.  This is entirely between you and your instructor. Most of our instructors prefer that you pay them at the beginning of the month for the month. 

Q.  What if I can't make it to a lesson? Do I still have to pay for it?
A.  Our policy is that, unless there is a 24 hour notice provided to the instructor, the scheduled lesson should be paid for. However, most of our instructors will try to work something out to make up the lesson, as long as schedules permit. That said, please contact the instructor (and the store for good measure if you would like) if you will be absent for a scheduled lesson.

Q.  How much are the lessons?
A.  The fee per lesson varies based on the instructor, and sometimes based on the instrument they are teaching. Our instructors currently charge anywhere from $18 to $30 per half hour lesson.

Q.  What learning methods do you use?
A. This varies by instructor. Each one uses the method that makes the most sense to them. Some are experts in multiple methods, and they are able to adjust to the students' specific needs.

 

REPAIRS

Q.  Do you have standard rates for repair?
A.  Yes. Our standard rates are found here. However, every case is different, and may require additional labor and/or parts.

Q. Do you have a minimum shop charge?
A. Yes. Our minimum shop charge for non-insured items is $15.

 

 

 

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